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download skripsi KESEHATAN MASYARAKAT lengkap

Skripsi kesehatan masyarakat yang berjudul ” ANALISIS PELAKSANAAN MANAJEMEN PELAYANAN PASIEN BPJS DAN KEPUASAN KERJA PERAWAT SEBAGAI UPAYA MENINGKATKAN KEPUASAN PASIEN BPJS ( Studi di Poli Spesialis Rawat Jalan RSI Jemursari Surabaya) Repository c” ini dapat Kamu download disini, dan masih banyak skripsi ter-baru lainnya.

NIHAYATUL MUNAA, 101111015

(2015)

ANALISIS PELAKSANAAN MANAJEMEN PELAYANAN PASIEN BPJS DAN KEPUASAN KERJA PERAWAT SEBAGAI UPAYA MENINGKATKAN KEPUASAN PASIEN BPJS ( Studi di Poli Spesialis Rawat Jalan RSI Jemursari Surabaya).

Skripsi thesis, UNIVERSITAS AIRLANGGA.

Summary

Nationwide Well being Protection is a brand new coverage from authorities with purpose to guard individuals from unpredictable situation that threaten in well being. In Indonesia, Nationwide Well being Care carried out by Badan Penyelenggara Jaminan Kesehatan (BPJS). RSI Jemursari Surabaya is considered one of personal hospital that cooperates with BPJS. The brand new coverage make affected person has just a little understanding about BPJS and trigger the rise of grievance and reduce affected person satisfaction. The Goals of this examine have been to research analyze the implementation of administration operate in well being care providers particularly for BPJS affected person by the supervisor, work satisfaction of nurses, and affected person satisfaction
This was an observational descriptive analysis with cross sectional design analysis. Knowledge was collected by wawancara with the supervisor of BPJS affected person providers and 96 BPJS affected person, and in addition questionnaire for 26 nurses in out-patient care. Topics have been chosen by complete sampling. This analysis was performed in RSI Jemursari Surabaya.
The end result for this analysis is the implementation of administration operate in BPJS affected person well being providers is maksimal. It’s discovered that nurses work satisfaction is low in earnings facet with the speed is 57,7%. Affected person satisfaction continues to be underneath normal in reliability facet with the speed is 82,three% and assurance 85,four%.
The conclusion for this analysis was the administration have to be think about to satisfy the necessity of nurse and affected person to be able to create an maksimal well being providers.

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